UpDash

We created UpDash so our customers could see exactly how well their campaigns performed. Compared to our competition, transparency was a refreshing change for our customers. UpDash has now developed into the most comprehensive campaign tracking and lead management tool on the market. The best part about it is that UpDash comes with every campaign you run with us. There is no extra costs for it’s many features.

Take a minute and watch the video on your right to learn more about UpDash.

 
Campaign Tracking

Want to know exactly how well a campaign performed? Want to see every phone calls, web lead, appointment and even track who visited your showroom from the campaign? UpDash does all this and more.

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ROI Reporting

UpDash can be integrated with your DMS so you can see exactly who bought a vehicle or serviced their vehicle as a direct result of your campaign. In fact, our comprehensive reporting will show you the details of each transaction and the overall profitability of your campaigns.

Mail Tracking

Tired of not knowing if your mail has made it out yet? UpDash’s mail tracking feature ensures you know exactly when your mail is your customer’s mailbox. In fact, on event campaigns our customer service team calls each post office to ensure your mail has been delivered. A comprehensive mail tracking report is then sent to you daily.

Lead Management

Manage every lead generated from your campaign in one easy to use dashboard. Look at the lead history, make notes and set an appointment. You can even listen to phone calls and view financial and vehicle information from each lead.
Also, all leads can be sent to your CRM system for follow-up after the campaign.

Microsites

Lead capturing microsites that match your campaign creative.

Call Center

Even without a campaign running, managing the phones at some dealerships is a challenge. When a campaign is running it can make it even more challenging due to the influx in phone calls. Wasting leads over the phone is something you just can’t afford to do. We’ve built a call center that can assist you while a campaign is active. We’ll answer the phones, gather important information, set an appointment and then notify you instantly.

Watch the video to the right to see how it works.

 
Missed Appointments

When an appointment is missed you can simply change the appointment status to “No Show” and it will instantly notify our representatives that a customer missed their appointment. We will then start our follow-up process to reschedule the appointment and get the customer into your dealership.

Instant Notifications

When an appointment is set you will receive a notification via email of all the important details about the appointment. Your customer will also receive an email and a text reminder (if requested) of their appointment information and door-to-door directions to your dealership. If an appointment is rescheduled or cancelled we’ll notify you instantly.

Instant Follow-Up

On each of our campaigns the customer can submit information online. Many dealerships have difficulty responding to online inquiries in a timely manner. However, our representatives will respond to an online inquiry within just a few minutes of receiving it. Outbound phone calls are recorded in UpDash and you’ll be able to see our exact response time from lead submission to ensure we are following up properly.

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Appointments

On every phone call the goal is to set the appointment. Our representatives develop rapport with the customer throughout the duration of the phone call to help us close the appointment. Each appointment is logged into UpDash automatically and can be viewed in a calendar view on the dashboard.

Phone Scripts

Each of our campaigns are different and we have scripts for each campaign. We ask the right questions and make sure the customer understands what to expect. Our call center representatives are professionals. They know what to ask and when to ask it and can handle objections with solid rebuttals.

WinBig.IO

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Interactive Prize Board

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Interactive Prize Board

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Interactive Prize Board

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Interactive Prize Board

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Contact Us

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Xcel Media Group

Orlando Office

5739 Byron Anthony Pl, Sanford, FL 32771
866-712-5990
866-828-7972
info@xcelmg.com